Helpdesk Support Technician

Kick Technologies is a Utah based technology services company founded in 1999. Kick provides application hosting and IT outsourcing to a variety of industries but specializes in the health care industry. Kick has recently expanded and is looking for an energetic and positive candidate to join our support team.
The ideal candidate will:
-Provide software, hardware and network problem resolution using skilled diagnosis and excellent customer service.
-Maintain a working knowledge of our data center, applications and clients.
-Manage the service desk database, and demonstrate accurate documentation.
-Track and verify processes for completion, accuracy and timeliness.
-Effectively communicate technical solutions to internal and external clients in an understandable and professional manner.
-Assist with projects, installations, training and documentation.
-Demonstrate expertise with a variety of network and server technologies.
-Exemplify efficiency, organization and productivity.
-Be a positive, productive and effective member of a professional team.
MINIMUM REQUIREMENTS:
-Two years combined technology education and job experience troubleshooting, repairing, and fixing hardware and software problems.
-Experience supporting desktops, server operating systems, network devices, applications, and remote technologies.
-Expertise with technology concepts, practices, and procedures.
-Excellent communication (oral and written), interpersonal, organizational and presentation skills.
-Ability to manage multiple concurrent projects and priorities.
-Must be able to work in a varied, fast paced environment.
-Occasional travel and on-site customer premises work.
-Strong attention to detail.
DESIRED ATTRIBUTES:
-BA/BS in Computer Science, Information Systems, or related field.
-Technology certifications preferred.
Contact: Ryan West
Phone: 801-296-5122
Email: jobs@kicktech.com
Please email resume to jobs@kicktech.com

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